Policy and Privacy

1. Introduction

Your privacy is extremely important to Shahntk ("we", "the App").
This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, whether as a Customer or a Driver.

2. Information We Collect

We collect different types of information to provide a safe and efficient service, including:

  • Registration Information: Name, phone number, email, ID number, and driver’s license (for drivers).

  • Location Information: Your geographic location while using the App to determine pickup and delivery points.

  • Vehicle Information: Vehicle type, plate number, and vehicle photos (for drivers).

  • Payment Information: Data related to payments or transactions (we do not store full credit card information).

  • Usage Data: Order history, user ratings, and activity logs within the App.

3. How We Use the Information

We use collected information for the following purposes:

  • To enable account creation and provide transportation services.

  • To match customers with suitable drivers.

  • To track trips and enhance user experience.

  • To communicate about orders, offers, or support.

  • To maintain security and prevent fraudulent activity.

  • To comply with local laws and regulations.

4. Information Sharing

We do not share your personal data except in the following cases:

  • With drivers or customers to fulfill shipment requests.

  • With payment service providers to complete transactions.

  • With legal authorities when required by law.

  • With technical partners for performance improvement (under confidentiality agreements).

5. Data Protection

We take all necessary security measures to protect your information from unauthorized access, alteration, or disclosure, including:

  • Data encryption during transmission.

  • Secure data storage on protected servers.

  • Restricted access to authorized personnel only.

6. User Rights

You have the right to:

  • Access and correct your personal data.

  • Delete your account at any time.

  • Withdraw your consent for data sharing.

You can do this through your account settings or by contacting our support team.

7. Cookies

We may use cookies to improve your user experience, such as saving preferences or speeding up login. You can disable cookies in your device settings at any time.

8. Policy Updates

We reserve the right to update this Privacy Policy periodically. Users will be notified of any significant changes through the App.