Terms and Conditions

 

1. Introduction

Welcome to Shahntk App (“we”, “the App”, “the Service”).
By using Shahntk, whether as a Customer or a Driver, you agree to comply with all the terms and conditions stated below.
Please read these terms carefully before registering or using any of our services.

2. Definitions

  • Customer: The user who creates a shipment request to transport goods from one location to another.

  • Driver: The registered user who owns a suitable vehicle and accepts and performs shipment requests.

  • Request: The process in which the customer specifies the type of goods, pickup location, delivery location, and the required vehicle type.

  • Platform / App: The digital system that connects customers and drivers to facilitate transportation services.

3. Use of the App

  • The user must be 18 years of age or older.

  • The App may only be used for legal and legitimate purposes.

  • It is strictly prohibited to use the App for transporting illegal, dangerous, or prohibited materials.

  • The App administration reserves the right to suspend or delete any account that violates these terms.

4. Registration and Accounts

  • Upon registration, users must provide accurate, complete, and up-to-date information.

  • The user is fully responsible for maintaining the confidentiality of their login credentials.

  • Accounts may not be transferred or sold to another party without prior approval from the App administration.

5. How the Service Works

  • The customer creates a shipment request specifying the shipment details (type, weight, pickup and delivery locations, vehicle type, etc.).

  • Requests are displayed to registered drivers with suitable vehicles.

  • The selected driver accepts the request, and communication takes place via the App.

  • Once the trip is completed, the delivery is confirmed within the system.

6. Pricing and Payments

  • Transportation fees are calculated based on the vehicle type, distance, and type of goods.

  • Payment can be made electronically through available payment methods or in cash (depending on App policy).

  • The App retains a specific percentage of each trip as a service commission.

7. Driver Obligations

  • Commit to the pickup and delivery times specified in the request.

  • Ensure the safety and condition of goods, avoiding any damage or delay.

  • Provide a clean, safe, and suitable vehicle for the type of shipment.

  • Follow traffic laws and safety regulations at all times.

8. Customer Obligations

  • Provide accurate and complete information about the goods and locations.

  • Ensure the goods are ready for pickup at the agreed time.

  • Commit to paying the full service fee as agreed.

9. App Responsibility

  • Shahntk acts solely as a facilitator between customers and drivers and is not directly liable for any damage or loss resulting from trips.

  • The App does not guarantee the behavior or quality of drivers or customers but applies quality-control measures to ensure reliable service.

  • The App is not responsible for any loss, damage, or theft of goods during transportation unless a clear fault by the App itself is proven.

10. Cancellations and Refunds

  • Customers may cancel a request before the driver confirms it without any charge.

  • If the request is accepted and execution has begun, cancellation fees may apply.

  • In case of a problem during the trip, customers may contact App Support to review the situation.

11. Privacy and Data Protection

  • Shahntk is committed to protecting user data and will not share it with third parties without consent.

  • Some information may be used for service improvement or communication with users.

12. Modification of Terms

  • Shahntk reserves the right to modify these terms at any time without prior notice.

  • Continued use of the App after such modifications constitutes acceptance of the new terms.